Browsing by Author "Adamopoulos, Andreas"
T.E.I. of Crete, School of Management and Economics (SDO), Department of Accounting and Finance
Authors: Adamopoulos, Andreas; Ktenas, Andreas-Rafail
Thesis advisor: Apladas, Georgios
Publication Date: 2017-01-17Quality is defined as anything that can provide complete satisfaction to the customer. It is easy to realize that quality assurance in an organization concerns all the people working in it. Therefore, "total quality" is ...